While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree. In fact, our research shows that one out of every six help desk engineers were not college graduates. A data scientist needs to have a general understanding of computer science as well as Linux. CompTIA Linux+ validates your Linux skills so employers know you have the skills to make the most out of their data science tools.

Baseline cybersecurity skills are applicable across more of today’s job roles as companies search for qualified IT pros to secure their systems, software and hardware. Adding CompTIA Security+ to your resume shows employers that you can perform these core security functions – and launch your IT security career. In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry. Having this stackable cert shows potential employers you have the skills required to analyze business operations, manage the flow of a workplace and identify customer needs.

Help Desk Engineer Salary by State

For example, they could start out with a role such as systems administrator, progress to a title such as information technology manager and then eventually end up with the title information technology director. There are so many paths a technology career can take – and many of them intertwine. Use your time at the help desk to observe, help desk engineer ask questions and learn what it is that you’re passionate about. Then, take that knowledge, put a plan into place and take your career to the next level. Since web developers are responsible for both the design of the site as well as the site’s technical aspects, this role requires IT knowledge and customer-facing skills.

• Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435.
• While many existing roles are unfilled due to a lack of qualified candidates, there are also newly-created positions that have been developed to meet the needs of new and emerging technologies.
• An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems.

Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers. While many existing roles are unfilled due to a lack of qualified candidates, there are also newly-created positions that have been developed to meet the needs of new and emerging technologies. Working at the help desk is a great way to begin a career in cybersecurity. For one, the help desk gives you the opportunity to work with end users.

Help Desk Support Specialist IV

Click the link in the email we sent to to verify your email address and activate your job alert. This open-source operating system is quietly running nearly all supercomputers and cloud servers that power our daily lives.

A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information.